Segway-Ninebot eKickScooter E2 Pro error codes · Segway-Ninebot E2 Pro

Error 11 on Segway-Ninebot E2 Pro

What it means + how to fix it From the manual

Quick answer

Error 11 on the Segway-Ninebot eKickScooter E2 Pro means “Phase A of motor current sampling is abnormal.” Most likely cause: a fault in the motor, its wiring or the controller's motor current sensing. Try this first: switch off and restart.

Try this first

Free, and each takes under 5 minutes.

Switch off and restart
Check the wheels turn freely
Write down the code and when it happens

In plain English

The controller can't run the motor properly. It can come from the motor, its cable or the controller. These are inside the wheel and deck, so leave them to support.

Step-by-step checklist

Work from the top. Steps go from free and easy to shop jobs. Switch the scooter off before touching any connector. Tick each step as you go. Your progress is saved on this device.

1Switch off and restartFree Turn the scooter off, wait 30 seconds, then turn it back on. If the code clears, note what you were doing when it appeared, in case it comes back.
2Check the wheels turn freelyFree With the scooter switched off, spin each wheel by hand. Look for a rubbing brake, something caught in the wheel, or a soft tire that makes the motor work harder.
3Write down the code and when it happensFree Take a photo of the display and note when the code appears: at switch-on, when you set off, on hills, in rain or while charging. Support will ask for this.
4Contact support or a service centerShop job If the code stays after these checks, stop riding and contact the brand's customer support or an authorized service center. Don't open the deck, battery, controller or motor: most scooter batteries and controllers aren't user-serviceable.

Still not fixed?

Pages to try next:

When it's time for a shop: if you've worked through every step and the problem is still there, contact the brand's support or an authorized service center. Bring your notes on when it happens, plus the code.

Words on this page: Controller Phase wires