Error 26 on Ride1Up LMT'D, 700 Series, Cafe Cruiser, Portola and Turris

In plain English

The controller watches the battery voltage. If it drops too low, because the battery is nearly empty, worn out, or not making good contact, the controller cuts motor power to protect the battery. If the code only appears when you accelerate or climb, the voltage is dropping under load, which points to a tired battery or a loose connection.

Work from the top. Steps go from free and easy to shop jobs. Switch the bike off before touching any connector. Tick each step as you go. Your progress is saved on this device.

As an Amazon Associate I earn from qualifying purchases. Steps marked "affiliate link" link to Amazon.

1. 1Fully charge the batteryFree Plug in the charger and charge until it shows complete (usually a green light), then switch on and test again.
2. 2Check the battery's own switch or keyFree Many batteries have a key or power button of their own that must be on. Make sure it's fully turned or pressed.
3. 3Reseat the batteryFree Switch off and slide or lift the battery out of its mount. Wipe any dirt off the metal contacts on the battery and the mount, then put it back until it clicks and locks.
4. 4Check the display's battery voltage settingEasy Many displays have a system voltage setting (24V, 36V, 48V or 52V). If it doesn't match the voltage printed on your battery, the display can misread the battery. Your manual shows where it is.
5. 5Unplug and check the main connectorsEasy Switch off and remove the battery. Find the round waterproof plugs along the cables (usually near the handlebar, down the frame and near the motor). Pull each one apart, look for bent pins, water, green corrosion or melted plastic. Melted or burnt plastic means stop and see a shop. Clean green corrosion with electrical contact cleaner and let it dry fully, then push the plug back together with the arrows lined up.

   Need it? Electrical contact cleaner spray on Amazon (affiliate link)

6. 6Check the chargerModerate Make sure the charger's light changes when it's plugged into the battery, and that both plugs are clean and fully seated. If you can, try a known-good charger with the same voltage and plug.
7. 7Have the battery testedShop job A shop can test the battery and its protection circuit and tell you if it needs replacing. Never open the battery pack yourself.

Parts you might need

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Only buy a part if the free steps didn't fix it. Always match the voltage and connector type to your bike.

• Replacement e-bike charger

  Only if your charger is faulty. Must match your battery's voltage and plug type exactly.

  Match your bike's model first. Ask a shop if unsure.

• Electrical contact cleaner spray

  Cleans dirt and corrosion from connector pins and battery contacts.

  View on Amazon

• Replacement e-bike battery

  Only if a shop confirms your battery is worn out or faulty. Must match voltage, mount and connector.

  Match your bike's model first. Ask a shop if unsure.