Ride1Up error codes (LMT'D, 700 Series, Cafe Cruiser, Portola, Turris) · Ride1Up LMT'D, 700 Series, Cafe Cruiser, Portola and Turris

Error 25 on Ride1Up LMT'D, 700 Series, Cafe Cruiser, Portola and Turris

What it means + how to fix it From the brand

Quick answer

Error 25 on the Ride1Up LMT'D / 700 Series / Cafe Cruiser / Portola / Turris means “EBS (Electronic Brake Shutoff).” Most likely cause: a brake lever that's pulled or sticking, or a brake sensor that has moved. Try this first: switch on without touching the brakes.

Ride1Up lists this twice: for Core-5/500 Series, and for 700 Series Tektro brakes.

Try this first

Free, and each takes under 5 minutes.

Switch on without touching the brakes
Check the brake levers spring back
Turn it off and on again

In plain English

Most e-bikes have sensors on the brake levers that cut motor power when you brake. This code means the controller is seeing a brake signal. If it only shows while you hold a brake, that's expected. If it stays on after you let go, a lever isn't returning, a sensor has slipped, or a sensor cable is damaged.

Step-by-step checklist

Work from the top. Steps go from free and easy to shop jobs. Switch the bike off before touching any connector. Tick each step as you go. Your progress is saved on this device.

1Switch on without touching the brakesFree Switch the bike off. Make sure your hands are off both brake levers, then switch it back on. Holding a brake while powering on can trigger this code.
2Check the brake levers spring backFree Squeeze and release each brake lever. Both should snap all the way back. A lever that stays slightly pulled keeps the motor switched off.
3Turn it off and on againFree Switch the display off, wait 30 seconds, then switch it back on. If the code clears, note what you were doing when it appeared, in case it comes back.
4Check the sensor on each leverEasy Some levers use a tiny magnet and sensor stuck to the lever. If it has slipped, the sensor thinks the brake is on. Line it back up so the magnet sits right next to the sensor when the lever is released.
5Find a faulty brake sensorEasy Switch off. Follow the thin cable from each brake lever to its plug. Unplug one, switch on and test, then try the other. If the problem goes away with one unplugged, that sensor is faulty. (A few bikes use sensors that act like a squeezed brake when unplugged. If the result is confusing, check your bike's manual.) Plug it back in and replace it, because the brake cutoff is a safety feature.
6Check the cables where the handlebars turnEasy Turn the bars fully left and right while watching the cables at the front of the bike. Look for pinched, stretched or flattened spots.
7Have the sensor replacedShop job If the sensor is damaged or still faulty after these checks, a shop can test and replace it.

Parts you might need

As an Amazon Associate I earn from qualifying purchases. These links go straight to Amazon.

Only buy a part if the free steps didn't fix it. Always match the voltage and connector type to your bike.

Brake cutoff sensors
Replaces a faulty brake sensor that keeps cutting motor power.
Match your bike's model first. Ask a shop if unsure.
Electrical contact cleaner spray
Cleans dirt and corrosion from connector pins and battery contacts.
View on Amazon

Still not fixed?

Pages to try next:

When it's time for a shop: if you've worked through every step and the problem is still there, take the bike to an e-bike shop. Bring your notes on when it happens, plus the code.

Words on this page: Controller