E Ride Pro error code list · E Ride Pro SS 3.0 & Mini

Error 00500 on E Ride Pro SS 3.0 & Mini

What it means + how to fix it From the manual

Quick answer

Error 00500 on the E Ride Pro SS 3.0 / Mini means “Power Tube Failure.” Most likely cause: a fault in the motor controller or its sensors. Try this first: switch off and restart.

Try this first

Free, and each takes under 5 minutes.

Switch off and restart
Write down the code and when it happens

In plain English

The controller is the box that sends battery power to the motor. This code means it found a fault in itself or its wiring. That's a dealer job.

Step-by-step checklist

Work from the top. Steps go from free and easy to shop jobs. Switch the bike off before touching any connector. Tick each step as you go. Your progress is saved on this device.

1Switch off and restartFree Turn the bike off with its key or power switch, wait 30 seconds, then turn it back on. If the code clears, note what you were doing when it appeared, in case it comes back.
2Write down the code and when it happensFree Take a photo of the display and note when the code appears: at switch-on, under hard acceleration, on climbs, in rain or while charging. Your dealer will ask for this.
3Contact an authorized dealerShop job If the code stays after these checks, stop riding and contact an authorized dealer for your brand. The battery, motor, controller and high-voltage wiring are for trained technicians only. Don't open them or unplug high-voltage connectors.

Still not fixed?

Pages to try next:

When it's time for a shop: if you've worked through every step and the problem is still there, contact an authorized dealer for your brand. Bring your notes on when it happens, plus the code.

Words on this page: Controller