SHIMANO STEPS error and warning codes · SHIMANO STEPS

W967 Error on SHIMANO STEPS

What it means + how to fix it From the brand

Quick answer

W967 on the SHIMANO STEPS (EP8, EP6, E8000, E7000, E6100, E5000 and others) means “The E-BIKE functions are restricted because the E-BIKE system lock is engaged..” Most likely cause: the bike's digital key, app pairing or security check didn't complete. Try this first: turn it off and on again.

Try this first

Free, and each takes under 5 minutes.

Turn it off and on again
Check the official app

Code meanings vary by brand. The same number can mean different things on different displays and controllers. Check your bike's manual to confirm.

About the SHIMANO STEPS (EP8, EP6, E8000, E7000, E6100, E5000 and others)

From Shimano's official Error & Warning Code page on si.shimano.com, checked October 23, 2026. It is one list for all SHIMANO STEPS systems, not split by model. source
Shimano's EP801 / EP600 manual and its special battery and parts manual send riders to this page for error codes. source
The SC-E6100 cycle computer manual also points to this list. An "E" code shown on the entire screen means the product may have malfunctioned. A "W" code means it may have a temporary problem. source
Shimano also lists 5-digit codes (like E01010 or W10000), but says they are only used in E-TUBE PROJECT Professional, the dealer software. They don't show on the bike, so they are not listed here. source
Codes can differ between E-TUBE PROJECT Professional and your cycle computer or app. Older displays may show only some of these codes. source

In plain English

Some newer bikes check a digital key or their official app when they switch on. This code means that check expired or failed. It isn't a broken part: open the official app, make sure the bike is paired and unlocked, and restart. If it won't clear, contact the brand.

Step-by-step checklist

Work from the top. Steps go from free and easy to shop jobs. Switch the bike off before touching any connector. Tick each step as you go. Your progress is saved on this device.

1Turn it off and on againFree Switch the display off, wait 30 seconds, then switch it back on. If the code clears, note what you were doing when it appeared, in case it comes back.
2Check the official appFree Open the brand's official app, make sure your phone is connected to the bike and the bike is unlocked, then restart the bike. Only use the brand's own app.
3Contact the brand or your dealerShop job If the code won't clear, the brand's support or your dealer can check the bike's security settings. Don't try to bypass them.

Still not fixed?

Pages to try next:

All SHIMANO STEPS (EP8, EP6, E8000, E7000, E6100, E5000 and others) codes

When it's time for a shop: if you've worked through every step and the problem is still there, take the bike to an e-bike shop. Bring your notes on when it happens, plus the code.

Words on this page: PAS (pedal-assist sensor)