SHIMANO STEPS error and warning codes · SHIMANO STEPS

W010 Error on SHIMANO STEPS

What it means + how to fix it From the brand

Quick answer

W010 on the SHIMANO STEPS (EP8, EP6, E8000, E7000, E6100, E5000 and others) means “A high-temperature abnormality was detected in the drive unit..” Most likely cause: a long climb, a heavy load or hard riding. Try this first: switch off and let it cool.

Try this first

Free, and each takes under 5 minutes.

Switch off and let it cool
Use a lower assist level
Use an easier gear on climbs

Code meanings vary by brand. The same number can mean different things on different displays and controllers. Check your bike's manual to confirm.

About the SHIMANO STEPS (EP8, EP6, E8000, E7000, E6100, E5000 and others)

From Shimano's official Error & Warning Code page on si.shimano.com, checked October 23, 2026. It is one list for all SHIMANO STEPS systems, not split by model. source
Shimano's EP801 / EP600 manual and its special battery and parts manual send riders to this page for error codes. source
The SC-E6100 cycle computer manual also points to this list. An "E" code shown on the entire screen means the product may have malfunctioned. A "W" code means it may have a temporary problem. source
Shimano also lists 5-digit codes (like E01010 or W10000), but says they are only used in E-TUBE PROJECT Professional, the dealer software. They don't show on the bike, so they are not listed here. source
Codes can differ between E-TUBE PROJECT Professional and your cycle computer or app. Older displays may show only some of these codes. source

In plain English

The motor has reached its maximum safe temperature, and the system has cut power to protect it. After a long or hard ride, letting it cool is the fix. If it happens without much riding, something is wrong and a shop should check it.

Step-by-step checklist

Work from the top. Steps go from free and easy to shop jobs. Switch the bike off before touching any connector. Tick each step as you go. Your progress is saved on this device.

1Switch off and let it coolFree Turn the system off and give the motor time to cool down before riding again.
2Use a lower assist levelFree Drop to a lower assist level, especially on long climbs, so the motor and controller work less hard.
3Use an easier gear on climbsFree Shift to an easier gear before hills and pedal more. The motor works less hard and stays cooler.
4Check that the wheels spin freelyFree Lift each wheel and spin it by hand. Grinding, dragging or a rubbing brake makes the motor work harder.
5Have the motor testedShop job If the cable and connector look fine, a shop can test the motor's wiring and sensors. Opening a motor or working on its high-current wires is a shop job.

Parts you might need

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Only buy a part if the free steps didn't fix it. Always match the voltage and connector type to your bike.

Floor pump with gauge
Soft tires make the motor work harder and cost range.
View on Amazon

Still not fixed?

Pages to try next:

When it's time for a shop: if you've worked through every step and the problem is still there, take the bike to an e-bike shop. Bring your notes on when it happens, plus the code.

Words on this page: Controller