Segway KickScooter P65 error codes · Segway P65

Error 23 on Segway P65

What it means + how to fix it From the manual

Quick answer

Error 23 on the Segway KickScooter P65 means “BMS default serial number.” Most likely cause: a software, storage or setup problem, such as a missing serial number or a calibration that isn't done. Try this first: switch off and restart.

Try this first

Free, and each takes under 5 minutes.

Switch off and restart
Check the official app for updates

In plain English

These codes point to the scooter's software or setup, not a part you can check. An official app update sometimes helps. Otherwise contact support.

Step-by-step checklist

Work from the top. Steps go from free and easy to shop jobs. Switch the scooter off before touching any connector. Tick each step as you go. Your progress is saved on this device.

1Switch off and restartFree Turn the scooter off, wait 30 seconds, then turn it back on. If the code clears, note what you were doing when it appeared, in case it comes back.
2Check the official app for updatesFree If your scooter has an official app, connect it and check for a firmware update or a message about this code. Only use the brand's own app.
3Contact support or a service centerShop job If the code stays after these checks, stop riding and contact the brand's customer support or an authorized service center. Don't open the deck, battery, controller or motor: most scooter batteries and controllers aren't user-serviceable.

Still not fixed?

Pages to try next:

When it's time for a shop: if you've worked through every step and the problem is still there, contact the brand's support or an authorized service center. Bring your notes on when it happens, plus the code.

Words on this page: Controller BMS (battery management system)