Electric Scooter Won't Turn On

In plain English

Most scooters that seem dead have a flat battery, a battery that shut itself off after sitting unused, or a power button that wasn't held long enough. A scooter left completely flat for weeks may not wake up at all and needs checking by the brand. The battery and controller are inside the deck, so never open it.

Work from the top. Steps go from free and easy to shop jobs. Switch the scooter off before touching any connector. Tick each step as you go. Your progress is saved on this device.

1. 1Hold the power button longerFree Many scooters need the power button held for a second or more, and a quick tap may do nothing. Your manual says how long.
2. 2Charge with the original chargerFree Plug the charger into the wall, then into the scooter. Charge on a hard floor away from anything flammable and stay nearby. Leave it for at least an hour, even if nothing seems to happen at first.
3. 3Watch the charger lightFree Most chargers show one color while charging and another when full. If the light never changes while it's plugged into the scooter, the charger or the battery may be at fault.
4. 4Check the charge portFree Look into the charge port with a flashlight. It should be clean and dry. If it's wet, let it dry fully before charging. If it's burnt or melted, don't charge it and contact support.
5. 5Look for an error code or a lockFree If the display lights up but the scooter won't go, look for an error code and look it up on our scooter pages. Some scooters can also be locked from their official app.
6. 6Contact support or a service centerShop job If the code stays after these checks, stop riding and contact the brand's customer support or an authorized service center. Don't open the deck, battery, controller or motor: most scooter batteries and controllers aren't user-serviceable.