GOTRAX XR Ultra and XR Elite error codes · GOTRAX XR Ultra and XR Elite

Error 25E on GOTRAX XR Ultra and XR Elite

What it means + how to fix it From the brand

Quick answer

Error 25E on the GOTRAX scooters (XR Ultra, XR Elite) means “Brake lever failure.” Most likely cause: a brake lever that doesn't return fully, or a faulty brake sensor. Try this first: check the brake levers spring back.

Try this first

Free, and each takes under 5 minutes.

Check the brake levers spring back
Switch off and restart

In plain English

Brake levers have sensors that tell the motor to stop when you brake. This code means the signal looks wrong. Check your brakes work properly before riding.

Step-by-step checklist

Work from the top. Steps go from free and easy to shop jobs. Switch the scooter off before touching any connector. Tick each step as you go. Your progress is saved on this device.

1Check the brake levers spring backFree Squeeze and release each brake lever. Both should snap fully back. A lever that stays slightly pulled can make the scooter think you're braking.
2Switch off and restartFree Turn the scooter off, wait 30 seconds, then turn it back on. If the code clears, note what you were doing when it appeared, in case it comes back.
3Contact support or a service centerShop job If the code stays after these checks, stop riding and contact the brand's customer support or an authorized service center. Don't open the deck, battery, controller or motor: most scooter batteries and controllers aren't user-serviceable.

Still not fixed?

Pages to try next:

All GOTRAX scooters (XR Ultra, XR Elite) codes

When it's time for a shop: if you've worked through every step and the problem is still there, contact the brand's support or an authorized service center. Bring your notes on when it happens, plus the code.

Words on this page: Controller