GOTRAX G5 and G6 error codes · GOTRAX G5 and G6

E6 Error on GOTRAX G5 and G6

What it means + how to fix it From the brand

Quick answer

E6 on the GOTRAX scooters (G5, G6) means “Locked rotor.” Most likely cause: a wheel is jammed or dragging, or the motor is overloaded. Try this first: check the wheels turn freely.

Try this first

Free, and each takes under 5 minutes.

Check the wheels turn freely
Switch off and restart

In plain English

The motor tried to turn but couldn't, so the scooter cut power to protect it. Check the wheels first. If nothing is jamming them, have the motor checked.

Step-by-step checklist

Work from the top. Steps go from free and easy to shop jobs. Switch the scooter off before touching any connector. Tick each step as you go. Your progress is saved on this device.

1Check the wheels turn freelyFree With the scooter switched off, spin each wheel by hand. Look for a rubbing brake, something caught in the wheel, or a soft tire that makes the motor work harder.
2Switch off and restartFree Turn the scooter off, wait 30 seconds, then turn it back on. If the code clears, note what you were doing when it appeared, in case it comes back.
3Contact support or a service centerShop job If the code stays after these checks, stop riding and contact the brand's customer support or an authorized service center. Don't open the deck, battery, controller or motor: most scooter batteries and controllers aren't user-serviceable.

Still not fixed?

Pages to try next:

All GOTRAX scooters (G5, G6) codes

When it's time for a shop: if you've worked through every step and the problem is still there, contact the brand's support or an authorized service center. Bring your notes on when it happens, plus the code.

Words on this page: Controller